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Network Cable Unplugged!! What does it mean?

Hi,

Catch Up & On Demand not working anymore! I try to 'connect to Virgin Media' but always get the error message: 'Network Cable Unplugged'. I haven't unplugged anything or even touched the Tivo Box! Can you help, please? Thanks.

PS - Seems to be a common problem judging by some queries on here. I still haven't been able to solve the problem though.

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Re: Network Cable Unplugged!! What does it mean?

Do you have a TiVo or a V6 box? The V6 relies on a WiFi or ethernet connection to your homehub, the TiVo has its connection inbuilt.

The advice on how to resolve therefore differs.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Network Cable Unplugged!! What does it mean?

It's not V6. I've had it for a while. It's always worked fine until this problem occurred recently.

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Re: Network Cable Unplugged!! What does it mean?

Which therefore eliminates an issue on V6 <---> HomeHub cabling.

The reason for your issue will either be a faulty box, or an issue on the virtual connection between your box and the cablemodem at VM's end (in simple terms) - having live TV proves the physical connection is ok.

The solution is the same in either case - call Virgin, report the problem and don't come off the phone without the box either reconnected or an engineer visit arranged. This issue is unlikely to resolve itself without intervention.

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Re: Network Cable Unplugged!! What does it mean?

Ok, thanks. Will call them.

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Re: Network Cable Unplugged!! What does it mean?

Hi oxygen77, 

 

Thank you for your post. 

 

Sorry to hear of the issues faced. Can I confirm how everything is at the moment and did you end up calling the team? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Network Cable Unplugged!! What does it mean?

Yes, fine now. Thanks.

Took 45 mn and I was put through to 3 different people with long waits between each of them. Quite frustrating but at least it's now working.

Other issue I have is I can no longer get the PSB Channel on 273. First the picture & sound got really bad and now just black screen!

Any advice?

Thanks

 

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Re: Network Cable Unplugged!! What does it mean?

Hi oxygen77, thanks for getting back to us.

Sorry to hear you've now lost a TV channel you watch.  I would like to investigate this further for for you.  To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen,

Regards

 

Lee_R

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