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ivymayjay · ‎24-04-2023

It seems I can’t launch Netflix on my tv all of a sudden

Not from the app or from channel 204 pressing the red button

Any ideas? It works on my phone

japitts · ‎24-04-2023

If you have a TiVo then using Netflix on your phone isn't proving anything as it's a completely different device & connection.

Can you view OnDemand programmes on your TiVo? The common factor will be the box's internet connection, which is separate from your home broadband.

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japitts · ‎24-04-2023

If you have a TiVo then using Netflix on your phone isn't proving anything as it's a completely different device & connection.

Can you view OnDemand programmes on your TiVo? The common factor will be the box's internet connection, which is separate from your home broadband.

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ivymayjay · ‎25-04-2023

Yes

i can

And Prime

japitts · ‎25-04-2023

The TiVo doesn't have Prime, so I suspect you have a V6. Can you check at https://www.virginmedia.com/care/tv-fault/which-tv-box ?

Also confirm you have restarted the box via the Help & Settings menu?

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Tom_W1 · ‎27-04-2023

Hi @ivymayjay thanks for your post here in the Community, although we're sorry to hear of your concerns raised regarding not being able to launch Netflix.

Do you have a screenshot or video of what happens please when you try and do this?

Please let us know and we can then support further for you.

Many thanks

Tom_W