Signed up to Netflix 1 month ago and as yet have not managed to watch for more than 1 hour. Constantly get error message ,come back later there is a problem. Even after re-booting TiVo and router the same fault occurs.
Customer support up-graded me to a hub 3 but has made no difference same fault occurs. Can anyone help getting very little support/help from VM
Following on , I still have the same issues and have contacted VM tech support 4 times since. Netflix still stops randomly ,latest fix was connect to VM service-settings-network-check connection- everything comes up fine - return to Netflix, it plays fine and then stops with same error message.
Driving us mad, seems no solution but to cancel , any help or advice welcome,
Sorry to hear you've had Netflix streaming issues. I've looked at your details and can see that you've contacted us and that our 2nd line Faults Team has looked into your issue. I'm not sure whether you're still having problems but let us know if you are.
I'm happy to send out a replacement Tivo box to you if you'd like? I appreciate it may not be the upgrade you'd hoped for, but it should resolve the issues with streaming.
Tivo's have their own built in modem and so they do not need to be connected to your home WiFi to receive an internet connection. So, it is more than likely that there is an internal issue with that feature.
Let me know if you'd like me to sort that for you.