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Mark19622
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Netflix streaming issues

Hello, 

Signed up to Netflix 1 month ago and as yet have not managed to watch for more than 1 hour. Constantly get error message ,come back later there is a problem. Even after re-booting TiVo and router the same fault occurs.

Customer support up-graded me to a hub 3 but has made no difference same fault occurs. Can anyone help getting very little support/help from VM

Mark.

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Mark19622
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Re: Netflix streaming issues

Hello,

Following on , I still have the same issues and have contacted VM tech support 4 times since. Netflix still stops randomly ,latest fix was connect to VM service-settings-network-check connection-  everything comes up fine - return to Netflix,  it plays fine and then stops with same error message.

Driving us mad, seems no solution but to cancel , any help or advice welcome,

Thanks ,

Mark.

 

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LittleMick73
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Re: Netflix streaming issues

Hi upgrade to a V6 box that will solve your problem. Regards Micky
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Mark19622
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Re: Netflix streaming issues

Thanks for that , I will speak to VM

Mark.

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Lisa_CC
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Re: Netflix streaming issues

Hi Mark19622,

 

Sorry to hear you've had Netflix streaming issues. I've looked at your details and can see that you've contacted us and that our 2nd line Faults Team has looked into your issue. I'm not sure whether you're still having problems but let us know if you are.

 

Regards,

 

Lisa

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Mark19622
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Re: Netflix streaming issues

Hi Lisa,

Thanks for the reply. The issue still exists after trying all actions recomended, Netflix just stops over and over again.

I have enquired about a V6 box as suggested by a community member but they wanted to charge me extra to upgrade.

This is not an option as the tivo is supposed to work. Therefore i am still in the same position paying for services that do not work.

regards,

Mark.

 

 

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Beth_G
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Re: Netflix streaming issues

Hi Mark,

 

Apologies again for the Netflix issue.

 

Do other apps on the Tivo also have the same issue e.g Youtube?

 

What else did the faults team advise?

 

Many thanks,

 

Beth

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Mark19622
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Re: Netflix streaming issues

Hi Beth,

Not used you tube but the issue has happened with bbc iplayer. 

They advised upgrade router which has been done, re-boot tivo,router and tv done.Check network and wait for all information to load,done.

None of the above made no difference

Regards

Mark.

 

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Beth_G
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Re: Netflix streaming issues

Thanks for trying Mark.

 

I'm happy to send out a replacement Tivo box to you if you'd like? I appreciate it may not be the upgrade you'd hoped for, but it should resolve the issues with streaming.

 

Tivo's have their own built in modem and so they do not need to be connected to your home WiFi to receive an internet connection. So, it is more than likely that there is an internal issue with that feature.

 

Let me know if you'd like me to sort that for you.

 

Many thanks,

 

Beth

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Mark19622
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Re: Netflix streaming issues

Hi Beth,

Yes may aswell give a replacement box a try ,

Thanks,

Mark

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