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Netflix issues

For the past year I have been having trouble accessing Netflix via my Virgin media TiVo box.  It always seems to be slow starting and then when I do get into it, whatever I try to watch after a few minutes (5-20ish) the following message comes up: 'We're having trouble playing this title at the moment. Please try again later or select a different title'.  Netflix access from my Laptop, iPhone and iPad are all good with no issues (same wifi connection).  I've tried re-booting the TiVo box but no improvement.  I've tried using a direct cable from the TiVo to the hub but no improvement.

I've checked the service status and followed the guidance; still no improvement.

This is more of an issue to my family now with the current 'lockdown' in place.  Any ideas?

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Re: Netflix issues

Hi,

If you could private message me your account number and site/area reference number I can look into this for you! Be sure not to send them openly on the forum!

Thanks,
Steve
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Re: Netflix issues

Steve, Thanks for your help. Hopefully the upgrade you have suggested will sort the issue,
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Re: Netflix issues

What was the upgrade?  Did it work? 

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Re: Netflix issues

New (latest) box installed as a replacement. Netflix/prime now all work perfect. 

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