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Bryanc20
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Netflix freezing

I have just started using Netflix app. Every time I use it after about 10 minutes, the screen freezes.

whats going on ?

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Gareth_L
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Re: Netflix freezing

Hello Bryanc20

Thanks for your post, but I am sorry to hear about the Netflix issues 

I just need to ask a few questions if that's okay 

How are you accessing Netflix?

Is this just on our V6 or Tivo box

How are you connecting the box up?

Does it happen on any other devices 

Do you get an error code or dies it just freeze completely

Gareth_L

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Bryanc20
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Re: Netflix freezing

Hi Gareth

i am accessing Netflix via the app, not via the channel number.

i don't gave any problems using Netflix on my iPad or iPhone.

it freezes whilst we are watching it. Then after a while it says that the application is currently not available.

as far as I know I am using TiVo, I don't know what V6 is

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Gareth_L
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Re: Netflix freezing

Thanks Bryanc20

The Tivo box does tend to do this with Netflix from time to time 

The V6 box is a lot better faster and works well with Apps 

I can look at swapping the box over if you wish 

The only downside it you will lose all recordings on the current box 

Gareth_L

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Bryanc20
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Re: Netflix freezing

Hi Gareth

Yes please can you arrange to change tonthe V6 box. We have very little on the current box anyway.

Thanks

 

bryan

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Gareth_L
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Re: Netflix freezing

Sounds like a good idea then Bryanc20

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

 

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Gareth_L
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Re: Netflix freezing

Hello Bryanc20

Sorry for the delay in replying 

I have arranged for the new biox to be sent out 

This is delivered by Yodel and you will get an email with tracking details in the next 24 hours 

If no email, can you pop back on here and let me know please

I can then send the details by Private message 

Gareth_L 

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Bryanc20
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Re: Netflix freezing

Hi There

ive not had an email from Yodel yet?

 

bryan

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Corey_C
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Re: Netflix freezing

Hi Bryanc20

 

Thanks for your post and apologies for the delayed response. I've check and can see it's been delivered, are you able to confirm if you have received the delivery?

 

Cheers,

Corey C

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Bryanc20
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Re: Netflix freezing

Yes it has bèen delivered thanks 

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