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Robertos42
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Message 11 of 20
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Re: Netflix freezing

Still no fix?

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Message 12 of 20
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Re: Netflix freezing

This issue has been ongoing for a long time - there other threads relating to the same problem. When is it going to be fixed? It is clearly a Virgin problem as Netflix works fine on PC and tablets.
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Message 13 of 20
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Re: Netflix freezing

Thank you for the update Robertos42 and sorry to hear the issues are still ongoing.

 

Have you been experiencing any broadband related issues along with the Netflix issue on your Tivo box? As this uses broadband to stream it's services. 

 

Could you also please try to go through the below steps if this is only happening on Netflix:

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Let me know, Emily.

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Message 14 of 20
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Re: Netflix freezing

Hi Emily

No broadband issues, everything is working fine except netflix. I can start a film but after a while (random) it freezes and gives me the 'we are having trouble....' message. I check the connection and tivo shows not connected to network, so I have to restart the box.  Netflix may then work or can also repeat the process.

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Message 15 of 20
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Re: Netflix freezing

Sorry I should have said I dont have a v6 box, but the previous version only connected via the incoming TV cable.

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Message 16 of 20
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Re: Netflix freezing

Thanks for coming back to us Robertos42,

 

Can you tell us if there are any error codes that appear on the screen when the error message appears on the screen?

 

Kindest regards,

 

David_Bn 

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Message 17 of 20
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Re: Netflix freezing

Yes, there are error codes they are:

tvq-pm-100(3_3_302)

and

NW3-16

also when I check the network it shows a tick at Netflix servers 1 & 2, but the check stops and does not go any further.

I hope these give some sort of clue as to what the problem is.

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Message 18 of 20
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Re: Netflix freezing

Thanks for confirming. Please let us take a look from here Robertos42  - just send me a PM confirming your account details & I'll get back to you asap.

 

Tom 

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Message 19 of 20
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Re: Netflix freezing

Thanks for getting back to me Robertos42. 

 

I've sent the details of the visit via PM. Please keep us posted with the outcome if you can, or let us know if there's anything else in the meantime.


Tom 

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Message 20 of 20
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Re: Netflix freezing

The Engineer came as arranged and replaced the box with the latest one.

So far everything seems to be working so much quicker, so perhaps the old box has been struggling for some time.  I watched a film on netflix all the way through and no freezing.  I hope it continues. 

Also very impressed with the Engineer who seemed knowledgeable, was very thorough and tested for signal strength on TV and broadband and checked that everything was working as it should be.

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