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Hyldareardon
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Netflix freezing

When watching Netflix on via the Tivo box it freezes regularly. On all other devices it works fine so only when watching it via the TV. I have rang Virgin Media about this but they were no help and directed me to the online forum.

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LittleMick73
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Message 2 of 7
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Re: Netflix freezing

Hi are you trying to view on a V6 box or a TiVo.Regards Micky
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Carlward333
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Message 3 of 7
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Re: Netflix freezing

Mine is doing exactly the same. I am using the Tivo box

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Hyldareardon
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Re: Netflix freezing

  • Hi. I am using a TiVo box. Thanks
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Forum Team
Forum Team
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Re: Netflix freezing

Hi Carlward333 and Hyldareardon,

 

Sorry about the Netflix issues, is everything all now sorted?

 

Please let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Hyldareardon
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Message 6 of 7
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Re: Netflix freezing

Hi. 

No this is still happening. I can watch it for a while and then it freezes. I have tried calling but cannot get through to anyone.

Thanks.

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Forum Team
Forum Team
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Re: Netflix freezing

Thanks for coming back to me. I've ran a background check and there is an issue with the network in your area causing this. I've lodged a work order on your account for them to be aware you're affected by it and they'll be working hard to resolve it asap.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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