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Netflix freezing with TiVo500 Box

Can anyone advise?

I am persistently ringing Virgin media from my landline on 150, who do automated checks then ask me to hold the line as there is a technical problem and when I get through, customer services technicians are running checks and stating everything is ok.

Main problem apart from sporadic broadband is Netflix. I get to watch maximum of 10 mins at a time before it freezes. I have to come out, reboot TiVo box and start again. Getting no-where when phoning Virgin as they are stating its a problem with Netflix and not the box. The TV channels are OK. I was told I would have to pay a £35 charge for another connection? I have the same problem with my upstairs Tivo Box and Netflix... Jacqueline

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Re: Netflix freezing with TiVo500 Box

Hi it's simply that the older tivo boxes are not able to cope with Netflix etc, a V6 is the answer you need virgin broadband for a V6 to work. Regards Micky