Hi again Richjim53,
I'm a VM customer the same as yourself.
I have two V6 boxes, one hard wired and one connected by wifi, and have no issues connecting to Netflix, Amazon Prime, BBC Iplayer, You Tube or any of the other apps.
An ethernet connection is the best method for connecting.
Have you any other problems such as pixellated channels?
You need VM broadband to have a V6 box.
It might a good idea to contact VM, especially if you are out of contract, or coming to the end of a contract and ask what they can do for you. You might get new equipment and a reduction in your fees.
You could try the text messaging service. Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues
You can also use the above methods but choose options 1,1 and 2 for TV Faults to see if they find any issues with your Tivo box
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali