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Qwsa9090
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Netflix drops out

I have Netflix that constantly drops out and means I have to reboot the box,I've tried getting in touch with Virgin media but nobody ever answers the phone or the text help.i know its the box thats faulty as the 2nd box works fine in both locations.How do I get in touch with somebody to repair or replace the box

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Negagolf
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Re: Netflix drops out

One of my boxes does the same,the other two work fine in any location 

Definitely thinking of moving to sky I’ve had enough,looking at these boards some people have had this problem since 2015

Im sure sky would take my £150 a month gladly

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Steven_L
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Re: Netflix drops out

Sorry to hear that you're having issues with Netflix on your TV box.

 

Please can you confirm if the box that you're having the issues with is a V6 or tivo box?

How is your box connected to the network, is it via WiFi or ethernet cable?

 

Do you have any issues using other apps such as Amazon Prime or Youtube?

 

Do you have any broadband issues, when this Netflix issue happens? 

 

 

Regards

Steven_L

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Qwsa9090
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Re: Netflix drops out

Its the tivo box that drops out,the v6 box works fine in both rooms upstairs and downstairs but the tivo box drops out in both locations.its been tried on WiFi and ethernet in both locations but still drops out.broadband is fine.its the box thats at fault

John_GS
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Re: Netflix drops out

Hi Qwsa9090

 

Thanks for coming back to us. It does need an engineer visit as some tuners are out of spec.

 

I'll send you a PM now to arrange.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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