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Netflix app not loading

I wonder if anyone can help.

I am trying to access the Netflix app on my TiVo box but when I select Netflix it goes to the initial black screen with the large red Netflix and then goes back to my favourite apps menu. This has been happening for a couple of days now and several restarts later.

other apps such as YouTube are working fine.

 

thanks.

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Re: Netflix app not loading

I was having the same issue but restarting the box through the Help and Settings menu seemed to resolve it.

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Re: Netflix app not loading

Thanks - restarting via the menus worked for me too.

Turning it off at the mains and back on again didn't work.

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Re: Netflix app not loading

How do you do this? 

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Re: Netflix app not loading

Hi AmyBaird18,

 

You can do this by going onto Home> Help & Settings> Clear or Reset TiVo box> Reset TiVo box then follow the instructions. 

 

 

^Martin

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Re: Netflix app not loading

Does this mean you lose your recordings if you reset?
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Re: Netflix app not loading

Hi pandapoz,

 

Thank you for coming back to us, glad to hear the reset did the trick, apologies for any inconvenience caused.

 

Kind regards

 

Paul

 

 

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