Virgin Media Community

[Azaharfran]

For the last few weeks, Netflix is skipping episodes.  For example, if I finish watching Episode 6 of a series, and turn off the TV, when I next select Continue Watching, it starts playing Episode 9 or 10, so I have to go to the episode list and try to remember which one I was watching, and select the next episode.  

[japitts]

Are you selecting "continue watching" from within the Netflix app, or directly from the TiVo EPG/menu?

[Azaharfran]

I select Continue Watching from within the Netflix app.  I click on the picture where i says "Continue Watching for ..." 

[Zak_M]

Thank you for coming back to us @Azahrfran.

Are you having any of theses issues when watching netflix on any other devices? 

Kind regards,

Zak_M

[Azaharfran]

You asked if I am having this trouble watching Netflix on any other devices - but I haven't watched it on any other devices lately so I don't know.  However I have got 4 TVs in my house, and it happens on all of them

[Zoie_P]

Hi Azaharfran, 

Can you please check the Netflix app on other devices so we can rule out if its the connection or if its the box

Zoie

[Azaharfran]

This happens on all my TVs in the house, so is not a connection issue.  Everything else seems to work fine - I can get Netflix, but it is just the problem I have with it skipping episodes when I go back to it after a day or so, and click on "continue watching" - instead of picking up where I left off, it jumps a few episodes

[Zoie_P]

Thanks for your reply, 

Are there more than one user using your Netflix account in your home?

It sounds like a Netflix issue rather than a tivo unless you do not get the error on other devices

Zoie

[Azaharfran]

Yes, there are 5 users, but the other users are not using it through Virgin, only me, and only I am having this problem!

[Zak_M]

Thanks for coming back to us @Azaharfran

Are any of the others that are watching Netflix on other devices having this issue? 

Kind regards,

Zak_M