Virgin Media Community

[Cuthy78]

I've recently came out of my contract period with Virgin Media. For the last 12 months I've had issues with my TiVo box crashing when trying to watch Netflix or iplayer/catch up. It works fine for a few minutes before the green light below the heart flashes and the crash happens. Is there a fix for this before I decide whether to stay with Virgin or look elsewhere? I've had trouble contacting any type of customer service in the current climate. Thanks in advance 

[japitts · Accepted solution]

The flashing online light on your TiVo means you have a faulty box. So the fix is to call Virgin Media and report your fault.

At the very least you should get a replacement TiVo - if you're out of contract, have VM broadband, and ask nicely (with a possible view to changing your bundle deal) you might be able to get a swap to a V6 box.

[Cuthy78]

Thanks. Having looked through various posts within the community it would seem it's a fairly common problem? I'll try to ring again tomorrow and hopefully not get stuck in a queue for too long