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Message 21 of 97
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Re: Netflix 25% buffering problem on TiVo box

I cancelled my Netflix subscription some months ago because of this problem.

I experienced frequent "freezing" at 25% on both TiVo and Sony Bravia but never saw the problem on PC or Kindle.

I discussed the issue with Netflix and VM sent an engineer to tweak settings but the problem persisted and so I gave up.

I will subscribe to Netflix when I am convinced that the problem has been resolved.
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Message 22 of 97
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Re: Netflix 25% buffering problem on TiVo box

I stopped using my 2nd TiVo box 2 months ago...and since then I've only had 1 buffering issue...whereas I used to get about 10 a day when both were powered on...suspect Netflix App doesn't properly handle multiple devices hanging off 1 home junction even though the boxes have unique IP addresses
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Message 23 of 97
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Re: Netflix 25% buffering problem on TiVo box

Am off poorly & thought I'd watch a film on Netflix whilst feeling sorry for myself on the sofa. After 20 attempts I've given up, it buffers at 25% then tells me to basically go away. I can watch Netflix on my phone & iPad just not the tv, which indicates to me the bloody rubbish TiVo box (brand new btw, old one was even more rubbish) no joy. Am sick of paying VM £90 a month, rubbish wifi, catch up problems & most of all Netflix problems 😤
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Message 24 of 97
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Re: Netflix 25% buffering problem on TiVo box

If you have 2 TiVo boxes make sure only one is powered on at a time..I've not had any buffering issues for months now
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Message 25 of 97
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Re: Netflix 25% buffering problem on TiVo box

Hi no I only have the one box, we watched monsters v aliens today, only had to reset it twice, I still don't understand what the problem is tbh & as I don't have probs with my Netflix account on my pc, iPad & iPhone I know it's the virgin box!
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Message 26 of 97
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Re: Netflix 25% buffering problem on TiVo box

Hello Debbied30,

 

Thanks for posting and I'm sorry to learn you're experiencing problems with Netflix.

 

I can see there are some signal problems with your TiVo® box that I would like an engineer to take a look at so I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

Rose
Forum Team


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Message 27 of 97
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Re: Netflix 25% buffering problem on TiVo box

Has this problem been sorted yet? We are having the same problem and it's extremely frustrating.
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Message 28 of 97
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Re: Netflix 25% buffering problem on TiVo box

Its fixed in my area CM23. The root of my investigation revealed there was a capacity issue in my area i.e. too many users of the fibre....once they increased capacity and I returned my 2nd Tivo box I had no issues. So, not sure if the capacity or the 2nd tivo box was ultimately to blame. Call customer support and ask if there is a capacity issue in your area.

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Message 29 of 97
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Re: Netflix 25% buffering problem on TiVo box

I'm having this issue as well. Netflix is pretty unwatchable in the evenings I have 200MB broadband.

Is there anyone can help. 

Tried the Support Desk but they just checked the Tivo box & rebooted it.

Thanks.

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Message 30 of 97
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Re: Netflix 25% buffering problem on TiVo box

Hi roscoe44,

 

Thanks for posting!

 

Really sorry to hear you're haivng toruble with Netflix.

 

I've run diagnostics on your equipment and I can see an issue with your input signal levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon 😄

 

Josh


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