hi, has anyone found a solution to the Netflix buffering problem ..buffers at 25% and stops playing until TiVo box is restarted. Customer services are useless they pointed me to Netflix who pointed me to virgin support. Then virgin said it was a known issue for over a year yet its only just started happening to me.
Being a known problem virgin refuse to send an engineer to check my equipment. Looking for suggestions before I cancel my contract with virgin...thanks
For me it's not just Tivo though, 25% is often a point of sticking even when I'm connecting via the smart TV as well. I have found a workaround that works for me. As soon as it sticks at 25%, back out and reselect the film/show, it then jumps past 25% and sticks momentarily on 99% before starting to play. Love these so called software developers.. no ruddy idea.
Welcome back and thank you for keeping in touch with the Community.
I am sorry that there's been some buffering whilst using the Netflix. I would like to help and whilst running some tests I was able to see that there are some detectable faults that wouldn't help the operation of the TiVo box.
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
Well I got a private message from virgin regarding the problem - not sure why they sent it private instead of trying to help others by posting it here. Anyway i've posted here in case it helps others:
Cheers for letting me help and I hope that I can get this sorted for you soon. After some further diagnostics I was able to see that your input levels and some downstream power levels aren't working as they should. This can cause an array of issues and would really need an engineer.
I'd like to know if you're available for an engineer visit on the following times below?:-
Monday to Friday - 8am-12noon, 12noon-4pm or 4pm-7pm;
Saturday 8am-12noon or 12noon-4pm.
Also just so I've got everything I need to arrange this, can you pop me over:-
Thank you Ben. A lot of people seem to have this problem and struggle to get help. I appreciate your concern for my privacy but on this occasion I decided to go public so others can request the diagnostics you did. I appreciate your proactive concern in preforming the diagnostics . Thank you