When i utilise the netflix app it freezes and comes up with connection error - 'network unplugged'. It is operating via wifi. I've phoned up virginmedia help but they said everything is 'working fine'. Driving me mad as its been going on for months now
Thank you for getting back to us, I'm sorry that you're still having trouble using Netflix on your TV.
In taking a look at the backend of your account, I can see that some of the power levels for your TV box are too low. We'd need to arrange an engineer to resolve this for you. I'll send you a private message now to clear account security and get this booked. Please head to the purple envelope in the top right corner to respond.