Menu
Reply
  • 7
  • 0
  • 0
TheRealChris
Tuning in
221 Views
Message 1 of 2
Flag for a moderator

Need new TiVo box / cut off on TextRelay call!!!

@virginmedia @virginmediarep

So I have speech problems and called you using your TextRelay number. Cut off after 30 mins on hold! Unbelievably rude.

Tivo box with serial number ending 875 has been trying to start up for days. Gets to showing “Starting up ...” then starts again, with red lights at front of machine. I can hear the familiar noise of a failed hard drive.

Your website is crippled and won’t let me run a test.

I need you to:

Send replacement 1TB TiVo box today. Ready to plug in and go WITHOUT ME HAVING TO CALL YOU

I will unplug the broken TiVo and fit the new one, as access is only possible from my wife’s sickbed.

(Note: this is unrelated to our downstairs TiVo box which you replaced recently.)

Thank you.

 

0 Kudos
Reply
  • 1.07K
  • 73
  • 92
Forum Team
Forum Team
144 Views
Message 2 of 2
Flag for a moderator

Re: Need new TiVo box / cut off on TextRelay call!!!

Sorry that you're having problems with your Tivo box  TheRealChris.

 

To enable me to look into your account I would need to send over a private message and for you to clear account security and I can then look into your account for you.

 

Regards

Steven_L

0 Kudos
Reply