If you have still been unable to get through on the phones or Live Chat on the Web site then you can send texts to this number 07533 051809 with details of the issue. Might take a while for a response but might be quicker than the other options
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Yes got through and reported faulty remote, so replacement being sent. Good. Check my billing info and see a one off £9.99 charge for a TiVo remote. Not mentioned on the phone call. Why am l being charged to replace faulty virgin equipment?
Ps tried using the web chat to raise this. No reply there in over an hour.