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Need a replacement power adapter for TiVo box

Joining in

Hello there,


Trust you’re doing well.


My 3 year old has poured bubble solution all over our TiVo power adapter and now it obviously doesn’t work. I was wondering how I go about getting a replacement? As the virgin website doesn’t have anywhere specific i can go to in order to speak to someone.




Very Insightful Person
Very Insightful Person

Hi @RoseanneIJones 

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and help.

Or wait a day or two (it might be longer due to Easter Bank Holiday weekend) and a member of the Forum Team should pick this up for you and help.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi RoseanneIJones,

Thank you for reaching out to us in our community and welcome, sorry to hear there was a little accident which had now stopped your TiVo from working, I was able to locate you on our system with the details we have for you and it looks like you haven't spoken to us, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.