Virgin Media Community

[molly20]

I had an engineer out today who replaced my box. I’ve just sat down and turned on the tv. It said no connections so go to source. Did that and tried them all, still nothing.

Aldo noticed that there are no lights on at all on the box. I’ve looked and all the cables are in place. I’ve tried switching it on and off at the help. No lights and same error message. I’m very frustrated as had no tv for over a week and still no tv after new box. Please help

[David_Bn]

Good Morning Molly, 

Thanks for your post on our Community Forums and a very warm welcome to you!

Terribly sorry to see you've been having issues with your TV service. 

How is the service currently looking? If you need further assistance, drop a response below and either myself or one of my colleagues will be happy to assist

Kindest regards,

David_Bn