TiVo box is showing an N27 connection problem saying network cable is unplugged. All connections have been checked and secured, hub and box have been rebooted but issue is still the same. Have replaced the Ethernet cable between TiVo and hub but still get same issue. Hub is working fine all other tablets/phones/ laptops connect to internet without a problem. Looks like a problem with the TiVo box, normal TV channels ok But can’t get Catchup, Netflix etc. Need an engineer call out!
Have got a V6 box, but when I go into network settings menu it doesn't give any option to connect via wifi just 3 options:
Connect to Vrigin Media Service now
View Network Status
View Network diagnostics
Option 1 just gives the network cable unplugged error when selected, the other 2 options are just information fields
All the other guides for V6 I've found reference wifi setup in the installation guide and not when box has already been setup on ethernet connection and working without issue since we got it more than a year ago
I've connected the box top the router via wif-fi for the moment and it's working fine, but I would prefer to have it connected through ethernet cable as it was before. As I have swapped and tested with a new ethernet cable I know the issue is either associated with the hub or the Virgin box so would appreciate if you could assess and send out a new box and\or hub to see oif this resolves the problem.
You can test the hub ethernet ports by removing all the ethernet cables then re-attach one cable into port 1 and 2 at the same time, then the same cable into ports 1 and 3, 1 and 4 etc and check to make sure both ports light up.
If one of the ports fails to light up when testing using the above method then then that hub port will appear to be faulty.
You should double check the above with a different cable to also rule out any faulty cables.
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