Menu
Reply
susey
  • 7
  • 0
  • 0
Tuning in
780 Views
Message 1 of 4
Flag for a moderator

N27 code

Hi , since sunday every time I start watching a on demand program, normally when it half way through it stops and  I get an error message. Saying internet cable unplugged code no N27, i have restarted the box. Checked all wires but still keep get the message, now I'm not sure what to do 

0 Kudos
Reply
John_GS
  • 8.7K
  • 476
  • 769
Forum Team
Forum Team
709 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: N27 code

Hi susey

 

Thanks for posting and welcome to the community. 

 

I am sorry for the TV issues. Two input levels are out of spec, so I'll PM you now to sort this out.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

susey
  • 7
  • 0
  • 0
Tuning in
698 Views
Message 3 of 4
Flag for a moderator

Re: N27 code

Thank you for you help

0 Kudos
Reply
John_GS
  • 8.7K
  • 476
  • 769
Forum Team
Forum Team
677 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: N27 code

Thanks for joining me on PM.

 

Just to update the thread - the resolution to this was new equipment sent to resolve this issue.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"