Can't get in touch with VM just sends me round in circles. No online help. No phone help no chat help. I need a new box or even an upgrade but it won't even allow an upgrade. oops something went wrong. how unprofessional. Contact me VM or I shall have no alternative but to cancel your service and go to a n other local supplier.
Sorry to see that your box has gone to meet it's maker in the sky.
You could try the text messaging service.
Just send a text with a description of regrade ( or TV Faults for a replacement box) to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, butbest to call at 8am to avoid call queues.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali