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Samsss
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My box

Orange light appears on box with a noise coming from box every now and again,and on tv it displays a box with a arrow pointing down at it.cannot get picture on screen as it won’t start up.can anyone help me please.

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Lee_R
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Re: My box

Hi Samsss, thanks for posting and welcome to our community

I am sorry to hear you're having issues with your service.  It sounds like to we need to send a technician to attend your property.  To enable me to arrange this, I am going to send you a private message.  Please look out for the purple envelope int he top right of your screen.
Regards


Lee_R

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