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My TIVO box keeps rebooting

There is no help to book an engineer via the Virgin Media website. I have tried all checks. Reboots unpluggingetc. I have run a test and it confirms there is a technical issue but no where to book an engineer visit.  I have tried calling for 3 weeks now. Have spent hours waiting for Virgin to answer and keep getting cut off after approx 1 hour of waiting.  I have logged a call twice and someone was supposed to respond within 24hrs but nothing. I need a replacement box.

Does anyone have any suggestions of where I need to go from here..I am losing the will to live!!

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Re: My TIVO box keeps rebooting

If you're running the test via the 150 menu, and it identifies a fault, it often gives you the immediate (and automated) option of an engineer visit. Or if not, it should put you in the call queue for an agent to arrange the same.

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Re: My TIVO box keeps rebooting

I have tried organising an engineer but just can’t get through to anyone!!??

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