My TIVO box is not working properly

[Jacky227]

It is fine if we watch live but if we try to watch things we have saved, or pause live TV it pixelates. We have tried turning everything off and the problem remains.

[japitts · Accepted solution]

It sounds like your TiVo's hard drive is failing, the only resolution (after you report the fault) is for the box to be replaced.

TiVo's are no longer replaced like-for-like, but are now swapped for V6. Runs the same software as you're used to, but on a much newer box that's faster all-round, the only difference being it relies on your having VM home broadband to function. Do you?

The means to report your fault are the same as any other fault - 150 from a VM phone, 0345 4541111 from any other phone, or waiting here a couple of days for a VM staff member to respond.

[Matthew_ML]

Hey Jacky227, thank you for reaching out and I am sorry to hear you are having some pixilation issues with your TV.

I would like to run some further tests with you via a PM.

Please can you look out for the purple envelope. Thanks 

[Jacky227]

Thanks it was an external local problem that Virgin Media have now resolved. We had to delete all recordings from that day but all good now!

Thanks.

Jacky

[Tom_W1]

Hi @Jacky227 thanks a lot for your reply, that's great news everything is sorted!
If you do need any further help in the future, please don't hesitate to let us know.

Many thanks