Good afternoon, I wonder if anyone can shed light on a problem that I have had for as long as I can remember.
I am a Netflix subscriber and I use channel 204 to log in to my account.
I have been experiencing a very frustrating problem for a while and I am not sure if it is a problem with Virgin, Tivo or Netflix.
Whenever I log in to Netflix and try to stream a program, it fails and I get an error that says "We're having trouble playing this title at the moment, please try again later or select a different title". The error message is TVQ-PM-100.
I then have to restart my Tivo box and Netflix works fine. Once I have finished watching television, I turn off the television and Tivo box as normal. When I go back to Netflix I get the same error message and I have to restart the box again.
This is very frustrating not just because of the process of restarting the box every time, but also I lose recordings that have started when the box is off.
Firstly, the problem still persists as we tried it last night...
In relation to other Apps on the Tivo box, I always struggle to connect to the 'Virgin Remote Control' App from my phone and the Tivo box has a habit of restarting itself for no reason on a fairly regularly basis. We sometimes have issues connecting to On Demand which again requires us to restart the Tivo box. I guess I have focused more on the Netflix problem as this is the one we use most and therefore it is almost a daily occurrence.
I have Netflix on my computer, tablet, mobile phone and on another smart TV in our house. I do not have the same issue on any of the accounts on these devices, hence I guess its a VM issue.