3 weeks ago
My tv channels keep dissapearing. No known issues with my box. Do I need to phone to get this fixed as I have tried to phone and I’m unable to get through
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Which TV box do you have? Check here if you're not sure.
What do you mean by "Channels keep disappearing"?
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I have a TiVo box and it started off Comedy Central hd wasn’t working and now I have a list of 10+ that aren’t working. Have tried turning it off & on again and the option in the help bit on the box to fix missing channels but nothing
Are you getting any onscreen error messages on those channels that aren't working?
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Yea. It’s wo2 or something. Pretty much says turn off & on again & then call if that doesn’t work, however I can’t get through on the phone and nowhere else can help
I suspected as much. As per https://www.virginmedia.com/help/virgin-tv-error-codes/w02 there's 2 calls you need to make..
1: 0800 5610061 is an automated service status line. If there's any known faults in your area, this should tell you.
2: If nothing's reported, best assume VM don't know about your fault. 150 (0345 4541111) to report it.
Calling, and waiting through the queues, will (almost certainly) be the quickest way.