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Missing channels

I have all kids channel as part of my package. However, after engineer visited, am missing all nick channels and I already lost Disney channels. I can see the line up, but when selected I get error w02. Why?

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Re: Missing channels

Hi Bevsam,

Have you followed the steps in the following help article? virgin-tv-error-codes/w02 

You can force your TIVO to search for missing channels using your remote control and pressing

 Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Missing channels

Thank you all, the channels are all available. Really appreciate your support and help. All good..🙏🏾🙏🏾🙏🏾

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Re: Missing channels

Hi again Bevsam,

Thanks for the update.

It's good to see you've now got all your channels.

Stay safe and take care.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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