Virgin Media Community

[Twillo9n]

Hi, first post 

i have recently had a new box fitted upstairs, however i am missing all of the sport channels and the rest from my max bundle? A restart hasn’t solved it and can’t seem to get to speak to anyone on the phone! Does anyone have any ideas? 

[newapollo]

Hi Twillo9n,

It might be that the new box needs activating, in which case you would need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number

Please could also try the following:-

• Press Home on the remote.
• Select Help & Settings.
• Select Help.
• Select TV Care from the top bar.
• Select Missing channels.
• Select Refresh my channel list to check for missing channels, and to get your Virgin TV V6 box automatically updated if they are missing.
• It may take around 20 minutes and involve a reboot.

.