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Colin_Robinson
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Message 1 of 14
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Missing catch up episodes- The Path

Hello,

This is my first post on the boards, hoping I'm doing this right.

I have been watching The Path using the Virgin TV Ultra HD catch up service on my TiVo box. Everything has been fine, until last week, when S2 Ep11 failed to show up. Episode 7 was removed as expected on it's given date. I waited, hoping that the episode would be uploaded with the following week's new episode, but this has also not been uploaded, so now I'm also missing S2 Ep12. And as usual the next episode, episode 8 was removed on schedule.

I am wondering if I am suddenly not entitled to the rest of this programme as part of my package (I'm on the Full House TV XL package)? According to the TiVo box, it is included. Or, has someone just forgotten to upload them? One is understandable, but 2 episodes is looking like a pattern. I've made a summary below of the issue, and any help offered will be much appreciated. Many Thanks.

  • Missing Episodes - The Path (Virgin TV Ultra HD)
  • Season 2, Episode 11
  • Season 2, Episode 12
  • I have the Virgin Media TiVo boxset
  • I'm on the Full House TV XL package
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Ernie_C
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Message 2 of 14
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Re: Missing catch up episodes- The Path

I confirm these two episodes are indeed missing from Catch Up/ On Demand.

If you wait here, one of the Virgin Media staff who are active on the forum will pick it up and investigate.

For future, I recommend you record anything you want to watch and not rely on Catch Up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Colin_Robinson
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Message 3 of 14
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Re: Missing catch up episodes- The Path

Hi Ernie_C,

Thank you, so much for confirming that the episodes are in fact missing. I wasn't sure whether it's a problem with my own TiVo box, or whether it was affecting everyone's.

Sadly, in this case, recording isn't an option, as it's only available through my catch up services. Normally, I record as much as possible, as I've been burned by missing, or delayed catch up episodes before (the final episode of Broadchurch series 2, springs to mind. But I believe that was ITV's fault, for not releasing it until the eve of it's final day 🙄)

Thank you for your assistance 😊

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David_Bn
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Message 4 of 14
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Re: Missing catch up episodes- The Path

Good Morning Colin_Robinson

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see these episodes are missing and spoiling your viewing pleasure.

 

Our content is subject to the approval of content provider.

 

I'll forward this to a colleague who works on the content side of things and feedback if I have any further information for you

 

Kindest regards,

 

David_Bn 

Colin_Robinson
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Message 5 of 14
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Re: Missing catch up episodes- The Path

Hello,

Thank you, David_Bn. 

That would be absolutely wonderful as I'm desperate to find out what happens next in the show 😊

Kindest Regards, Colin_Robinson.

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David_Bn
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Message 6 of 14
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Re: Missing catch up episodes- The Path

Thanks for the response Colin,

 

My Colleague has advised that they're investigating this for me

 

Hopefully I'll have a suitable answer or workaround available for you soon

 

Kindest regards,

 

David_Bn

Colin_Robinson
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Re: Missing catch up episodes- The Path

Thank you, David.

That's very much appreciated 😊

Kindest Regards,

Colin_Robinson.

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Colin_Robinson
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Message 8 of 14
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Re: Missing catch up episodes- The Path

Hello David,

Just a quick situation update. 

The Path S2 Ep13 also failed to show up on the Virgin Media TiVo on-demand service. I'm now assuming that this will be the case for all of season 3, once it begins airing this coming Friday.

Kindest Regards,

Colin_Robinson.

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Colin_Robinson
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Message 9 of 14
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Re: Missing catch up episodes- The Path

Hello David_Bn,

Situation update 2.

Season 3, Episode 1, has now become available on the catch up service. There is, however, still no sign of Season 2, Episodes 11-13.

I now have less than a 7 days to watch Episode 11, if it is only available for it's planned duration of 4 weeks.

Any assistance would be much appreciated.

Kindest Regards,

Colin_Robinson.

 

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Raaspberi
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Message 10 of 14
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Re: Missing catch up episodes- The Path

Carl,

I was thinking the same thing. Very frustrating situation. 

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