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Message 21 of 28
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Re: Manage my Tivo on PC

Hi rnewfie999

I'm chasing this up again for you

Gareth_L

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Message 22 of 28
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Re: Manage my Tivo on PC

Just a quick question rnewfie999

What network are you trying this on, home wifi or a corporate one?

What Browser are you trying on and what operating system do you have 

Gareth_L

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bdw
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Message 23 of 28
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Re: Manage my Tivo on PC

As the person who started this thread I am wondering when it evolved into a solution to manage Sky boxes? I don't have a Sky box. I just want to be able to manage my Tivo through my PC.

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rnewfie999
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Message 24 of 28
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Re: Manage my Tivo on PC

Agreed. I wondered where the reference to Sky boxes came from, but if you look at the responses I gave to the suggested 2 routes (1 via "Manage My Sky Devices", both of them ended up at the URL "http://manage-virgintvgo.virginmedia.com/tivo/" which doesn't work.

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Message 25 of 28
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Re: Manage my Tivo on PC

What network are you trying this on, home wifi or a corporate one? - Home wifi via a VM SuperHub 2AC

What Browser are you trying on and what operating system do you have - Google Chrome: 77.0.3865.120 (Official Build) (64-bit) OS: Windows 7 Pro 64bit SP1 (Build 7601.24544) - These are the same components which worked with 'Manage My TV' several months ago.

As an experiment, I backed off Chrome to version 76, which I just realised I was using the last time I used 'Manage My TV' successfully - Problem still seen.
I have also just tried using Chrome 79.0.3945.130 - Problem still seen.

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Message 26 of 28
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Re: Manage my Tivo on PC

Thanks rnewfie999

What I will do is get this reported with our IT Team 

As soon as I get an update I will let you know

Gareth_L

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Message 27 of 28
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Re: Manage my Tivo on PC

Having had no update on this for eleven days, I just happened to click on the link - http://manage-virgintvgo.virginmedia.com/tivo/ and it worked first time.

No changes at this end, so :-

1) What has VM done to fix this?

2) Why was I not informed that it was fixed?

3) Why is product support driven by customers and not by VM?

IMO we pay enough for this service. Is support not included in the price?

Can others verify that it is fixed for them.

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Message 28 of 28
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Re: Manage my Tivo on PC

Yes. looks like they fixed something but there still does not seem to be any option to set recordings on the PC platform.

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