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Very Insightful Person
Very Insightful Person
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Message 11 of 28
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Re: Manage my Tivo on PC

It relies on two broadband connection routes - your TiVo's (or V6's) outgoing connection from your home to Virgin and the connection from wherever the PC is (which may be also at home) to Virgin - if the PC is at home it'll still have to "talk" to the TiVo/V6 via Virgin's servers:  If either (or both) ends are too slow at responding then the connection can fail.  It could also be due to the Virgin servers sitting in between the two routing it all.

It's clearly not reliable, but that's not the same as the black-and-white statement of "it doesn't work" - for you it isn't, for me it is, and it did for the original poster back in September.  Perhaps it'll be the other way around tomorrow and your will work but mine won't!?  I would hope Virgin will look into this, but it may be that the issue is a combination of effects from the different kit in the comms path, which could include your TiVo, your PC, your broadband, Virgin's servers, etc. etc.  They may just suggest the alternative option of using the phone app.

I haven't shut down the Chrome window I was using to connect to my V6 since I last posted and it's still connected fine to my V6s at home (even though I am at work on a less forgiving firewall and a much slower connection than my home broadband speed).

It may be the old TiVos are worse for connecting to, but I can't test that as I don't have one (but I did use this function successfully some years ago with TiVos, although things have probably changed since then).

Keith

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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bdw
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Message 12 of 28
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Re: Manage my Tivo on PC

It doesn't work for me and it never has. I have tried it on Firefox and Chrome, neither of them work despite numerous "try agains" and refreshes. I hear your reasoning about why it could fail but we are talking about the biggest telecom company in the UK for god's sake. This should just not be happening.

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rnewfie999
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Message 13 of 28
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Re: Manage my Tivo on PC

Sussed it - I looked at the network on the settings menu on the TiVO box and found that it wasn't connected to the network.

I then went through the network settings again and requested a connection to the network and voila - a connection on my phone ...

But ... still no connection on my desktop :-

This site can’t be reached

manage-virgintvgo.virginmedia.com took too long to respond.

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rnewfie999
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Message 14 of 28
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Re: Manage my Tivo on PC

Still not working on PC so I did a search for this problem on this forum.

It has been reported on and off since 12-02-2018.

I am surprised that VM haven't suggested "switch your PC off and on", or "remove cookies from your browser and try again".

Any chance that someone with internet skills at VM could look at this?

Two years to fix a minor problem!

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Forum Team
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Message 15 of 28
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Re: Manage my Tivo on PC

Hi rnewfie999

 

Sorry this is still ongoing for you. 

Can you please try using this link instead 

Gareth_L

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rnewfie999
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Message 16 of 28
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Re: Manage my Tivo on PC

I don't know if I am speaking a different language here, but that link makes no difference at all.

The link you provided - https://virgintvgo.virginmedia.com/en.html takes you to the virgintvgo home page. You then have to click on the 'saved' link - exactly as before. You are then presented with a page with a box entitled "Manage My Box" and when you click on that it takes you to exactly the same page which doesn't work, i.e. "https://manage-virgintvgo.virginmedia.com/tivo"

 

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rnewfie999
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Message 17 of 28
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Re: Manage my Tivo on PC

I don't know if I am speaking a different language here, but that link makes no difference at all.

The link you provided - https://virgintvgo.virginmedia.com/en.html takes you to the virgintvgo home page. You then have to click on the 'saved' link - exactly as before. You are then presented with a page with a box entitled "Manage My Box" and when you click on that it takes you to exactly the same page which doesn't work, i.e. "https://manage-virgintvgo.virginmedia.com/tivo"

It's not the route to the page that is the problem, it is the destination page https://manage-virgintvgo.virginmedia.com/tivo itself that doesn't work.

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Forum Team
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Message 18 of 28
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Re: Manage my Tivo on PC

Thanks for replying rnewfie999

 

I have asked the Team responsible for our Web pages to take a look at this 

As soon as I have some news I will let you know 

Gareth_L

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Forum Team
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Message 19 of 28
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Re: Manage my Tivo on PC

Hi rnewfie999

 

Quick update for you. 

The Team have asked you to try these 2 ways of accessing the page 

Route 1

Step1: https://virgintvgo.virginmedia.com/en.html

Step 2: Click on “Settings” in Navigation, takes you to: https://virgintvgo.virginmedia.com/en/settings/my-tv-channels.html

Step 3: Choose Device Management, then click “Manage My Sky Devices”, takes you to: http://manage-virgintvgo.virginmedia.com/skydevices

Step 4: Top right menu, click on “Manage My Tivo” takes you to: http://manage-virgintvgo.virginmedia.com/tivo/

 

Step1: https://virgintvgo.virginmedia.com/en.html

Step 2: Click on “Saved” on Navigation, takes you to: https://virgintvgo.virginmedia.com/en/saved/recordings.html

Step 3: Click on the “Manage My Box” button, takes you to: http://manage-virgintvgo.virginmedia.com/tivo/

 

Please also make sure are logged in and not using an old bookmark URl 

 

Gareth_L

 

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rnewfie999
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Message 20 of 28
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Re: Manage my Tivo on PC

Step1: https://virgintvgo.virginmedia.com/en.html
Done - Okay.

Step 2: Click on “Settings” in Navigation, takes you to: https://virgintvgo.virginmedia.com/en/settings/my-tv-channels.html
Done - Okay.

Step 3: Choose Device Management, then click “Manage My Sky Devices”, takes you to: http://manage-virgintvgo.virginmedia.com/skydevices
After 22 seconds - "This site can’t be reached manage-virgintvgo.virginmedia.com took too long to respond."
Did this 3 times and exactly 22 seconds each time!

Step 4: Top right menu, click on “Manage My Tivo” takes you to: http://manage-virgintvgo.virginmedia.com/tivo/
Didn't get here - see step 3 above.

Step1: https://virgintvgo.virginmedia.com/en.html
Done - Okay.

Step 2: Click on “Saved” on Navigation, takes you to: https://virgintvgo.virginmedia.com/en/saved/recordings.html
Done - Okay.

Step 3: Click on the “Manage My Box” button, takes you to: http://manage-virgintvgo.virginmedia.com/tivo/
After 22 seconds - "This site can’t be reached manage-virgintvgo.virginmedia.com took too long to respond."

What is there about 22 seconds!?

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