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harleyw
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M Tivo box isnt working

I have tried several times to reboot my tivo box and all I am getting is a red light on the right hand side of the box and a green light on the left? The TV says its not receiving a signal ? HELP ME PLEASE

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LittleMick73
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Re: M Tivo box isnt working

Hi the first thing is to check the service status, top right corner of this page in case it's an outage in your area, if not phone 150 free from a virgin phone or 0345 454 1111 from any other phone go down the TV faults route.Regards Micky
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harleyw
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Re: M Tivo box isnt working

Thanks mick .

Yes did both of those but the 150 number refers me back to on line help which isnt helpful apart from on here ?
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Gareth_L
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Re: M Tivo box isnt working

Hello harleyw

Thanks for your post 
Sorry to hear about the issue you are having with our TiVo box 

I did check and it is still showing offline from here 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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Gareth_L
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Re: M Tivo box isnt working

Hello harleyw

Thanks for passing security 

I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

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