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Lost many channels since Sat. Anyone know why?

PhilNashWiltshi
Tuning in

I have lost all the sky HD channels I used get and discovery science, nat geo, nickelodeon etc. I've had these since 2008 and haven't changed my package. Nor do I want to money into Rupert Murdoch's pockets. Do I have to do that or can someone at VM fix this?

1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

What do you mean by losing the channels? Are they greyed out in your guide, or is there an error code when you select them?

If they're greyed out and you're confident they are included in your package, follow Home > Help & Settings > Help > TV Care > I'm missing some channels

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

What do you mean by losing the channels? Are they greyed out in your guide, or is there an error code when you select them?

If they're greyed out and you're confident they are included in your package, follow Home > Help & Settings > Help > TV Care > I'm missing some channels

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

John_GS
Forum Team
Forum Team

Hi @PhilNashWiltshi 

Thanks for posting and welcome to the community.

I am sorry to hear of this dispute. I understand you've spoke to the team today and for security, I'll PM you to discuss further.

Best wishes.

John_GS
Forum Team


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