on 28-11-2021 16:50
Hi
Since Friday evening , Ive had loss of all services , broadband , tv , landline and wifi
I understand that we have had some terrible weather but other service providers have not been effected as badly , Ive just ran a check and it says my services will be back on at 2.20 AM so another day of missing live football and not being able to watch any of my apps this evening , all of which comes at a price !!!
on 28-11-2021 17:50
Are you checking your service status on the automated line?
0800 5610061 often gives better results for localised issues that loss-of-service tends to be.
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on 29-11-2021 11:02
And all services are off again !!!
on 01-12-2021 11:19
Good morning @Harlpop.
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have been experiencing some issues with loss of services how have things been since your post?
Kind regards,
Zak_M
on 02-12-2021 18:31
Services were more or less completely lost all weekend , since then its been going off ,
I mean it hasn't even been worthwhile trying to watch a movie or box set , in case int goes down
I just had a neighbour around to ask if my TV was down again !
on 05-12-2021 10:55
Hi Harlpop,
Thanks for coming back to us to update us on things. We're sorry to hear things haven't got any better.
I've taken a look at the account and can see that your Hub is online and working fine which suggests the internet connection is on and working for you. Your TV box is showing as offline currently in standby.
There was an outage on Thursday which has since been resolved so if you're still having an issue please turn the hub and V6 box off at the mains and leave off for a few minutes so it can refresh.
Keep us posted on how things go.
Thanks,