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87SpencerC
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Losing connection to Netflix

For several weeks we have had a problem that when we're approximately 20 minutes into watching a Netflix film the system freezes and we get error messages saying 'lost connection with Netflix'. Often Netflix only loads to 25%.

We check all connections and after several attempts to re-start we are eventually able to re-load Netflix, but it only lasts for upto 20 minutes before the same thing happens again.

We have had various error messages, including: 'Problem connecting to Virgin Media Service C130, No DHCP server, Problem with network router NO2, TiVo box unable to connect to DHCP server.

I have seen that many others have had this problem, but none of the answers help us to fix it!

Help!

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Forum Team (Retired) Josh_RW
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Re: Losing connection to Netflix

Hi 87SpencerC,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with Netflix.

 

I've run diagnostics on your equipment and I've picked up an issue with your input signal levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


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