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tamilank
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Login not working, unable to reset password, unable to retrieve username

Received email with bill. 

1) Clicked on the link - it didn't allow me to login 

2) Tried resetting password - invalid credentials though all the information I copied from the email sent by you (Account Number, zone 

3) Tried to find my username to see if my username is right but it still says invalid credentials 

 

Account Number: [REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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John_GS
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Re: Login not working, unable to reset password, unable to retrieve username

Hi tamilank,

 

Thanks for posting and welcome to the community.

 

Sorry to hear of the online account issues. I'll be happy to assist with this. I'll send you a PM to discuss further.

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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