I have been trying to leave Virgin but have been getting zero response from helpline or messages. I am being charged a fortune and can't make it stop.
Any advice?...I am not helpful - if you have manage to break free, you won't be on here, if you haven't you'll be as lost as me!
The only options are to call or write. Calling at 8am is best but I know someone who called mid afternoon and got through in just a couple of minutes.
If you want to write, Google the address.