VM do have an Accessibility Remote which they may find easier to use, however it doesn't have larger buttons.
I'm not sure if it will be suitable but it's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons.
There are details on <<< this page >>>
You might be able to find an "all in one" remote.
A member of the forum team should pick this up in a day or two, and will be able to order the remote if you want.
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