on 13-11-2022 18:59
Is there a large button remote handset available and how can I obtain one for my elderly neighbour who is a virgin media customer and has great difficulty using the small buttons on the standard remote.
on 13-11-2022 19:01
Hi @Bontchoir
A member for the Forum Team should be able help you out with this when they pick up your post in a day or two.
Info below from https://www.virginmedia.com/help/accessibility
High Contrast Virgin TV V6 box and TiVo box remote control
Our high contrast Virgin TV V6 and TiVo® box remote is available to all our customers with accessibility needs who may benefit from it.
All Virgin TV V6 and TiVo® remotes offer the following features:
• Buttons of different shapes to make using them easier.
• Curved sides so you know which way it's facing.
• A raised indicator on the 5 button.
• Audio feedback cues on the TV.
• Audio description available.
on 13-11-2022 19:12
Hi,
I would also like to request one of these for my grandad who cannot use his new tivo remote. He watches channel 5 all day because he can't change to channel.
Thanks
15-11-2022 20:35 - edited 15-11-2022 20:36
Hi Bontchoir and Cousie95,
Welcome and thanks for posting.
We will be able to assist with the order for the remote.
I will just need to take a few details via private message and we can go from there.
Please check the purple envelope on the top right of this page for a message from us.
Thanks,