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on 16-05-2022 22:31
Sound & picture are very jerky every few seconds when using catchup tv
on 16-05-2022 22:43
But the adverts are fine
on 17-05-2022 22:32
Could you post a video of this happening?
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on 18-05-2022 08:24
Not sure how to post a video here
on 20-05-2022 09:55
Hi Shirley67
Thanks for posting and welcome to the community. Sorry about the Catchup TV picture issue - is this only happening on Catchup or is it the same on Live TV? If it's only Catchup, is it on one program/episode in particular?
Kind regards,
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