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Jerky picture & sound on catchup

Shirley67
Joining in

Sound & picture are very jerky every few seconds when using catchup tv

4 REPLIES 4

Shirley67
Joining in

But the adverts are fine

japitts
Very Insightful Person
Very Insightful Person

Could you post a video of this happening?

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Not sure how to post a video here

Hi Shirley67

Thanks for posting and welcome to the community. Sorry about the Catchup TV picture issue - is this only happening on Catchup or is it the same on Live TV? If it's only Catchup, is it on one program/episode in particular? 

Kind regards,

John_GS
Forum Team


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