Are you sure you have a TiVo and not a V6? https://www.virginmedia.com/care/tv-fault/which-tv-box
It doesn't matter to the fault diagnosis, because you've described a hard drive fault which requires a tech visit and will likely end with a box replacement.
A V6 is replaced like-for-like, but a TiVo is now replaced with a V6 providing you have VM home broadband.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thank you for your post and welcome to our community.
I am sorry to hear about the issues you are having with the Set top box.
How have things been since posting?
Have you rebooted the box recently?
Please pop back to us when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
Thanks for coming back to us.
We're sorry to hear it's still happening. Have you tried either;
Keep us posted.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill