Hi,
Thank you for getting Back to me.
The TV had no picture on it with a message saying no signal, I'd not done anything different to any other day when I get up in a morning, I turned the tv on a usual and that's when I saw the message so I called virgin and they sent an engineer who changed something on the box a wire of some sort and did a few things then it was working again, next I know I've been charged £25 for an engineer call out and I've been with virgin for good few years now.