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cazzaevans
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Is it even legal?

I ‘spoke’ to the chat bot today to find out about downgrading options I clearly stated that I wanted to consider my options before deciding- they changed my contract anyway from £66.50 for tv, broadband and phone to £62 For just broadband at half the speed. How on earth do I get them to sort this out? 

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Anonymous
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Re: Is it even legal?

the chatbot can't change packages that is just a bot to try and direct you to the right person
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cazzaevans
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Re: Is it even legal?

Yes that’s right and the person it moved me onto changed my contract without telling me! I clearly stated that I wanted to consider my options before making any changes. Then later I received my ‘new contract’ in my email. A contract with changes I didn’t request! I specifically said in the chat that I wanted to consider my options before making a decision.

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Anonymous
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Helpful Answer

Re: Is it even legal?

you have 14 days to cancel any new contract the revert back to your old package
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cazzaevans
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Re: Is it even legal?

That’s good to know, how do I do this?

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Anonymous
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Re: Is it even legal?

you'll need to contact customer services. my phone or chat/txt again
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cazzaevans
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Re: Is it even legal?

Am reluctant to use chat bot again as it caused the problem. Have not been able ti get through on phone today. I will try again tomorrow. 

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