Is there anyone on the end of the helpline, i’ve been on hold for 30 mins
Thank you for your post Bob15 and welcome to our community.
Sorry to hear you experienced a wait getting through to the telephone team, they run through an availability based system so there can be a wait during busy periods.
Did you manage to speak to a member of the team? If not, alternatively you can elaborate on your initial query here and we'll be happy to help.
Thank you, Emily.