Virgin Media Community

[christinegtx1]

This has stopped loading for several weeks. Just blank screen. Nothing. Any suggestions how to resolve?

[japitts]

Can you use other OnDemand services OK?

Do you have any flashing green lights on the front-left of your TiVo?

[christinegtx1]

Hello - thank you - yes, everything else working as normal. No strange flashing lights. 
Is there a way of updating info the iPlayer app maybe?  That’s all that occurred to me. 

[japitts · Accepted solution]

Sounds like the internet connection isn't the problem then.

Have you tried restarting the TiVo via the Help & Settings > Clear or restart, menu?

[christinegtx1]

I haven’t, no. I shall give that a go later and let you know the outcome 😊🤞

[christinegtx1]

Problem solved. Resetting the box was the answer. 
Many thanks indeed for your help. 
Best regards
Christine.