Virgin Media Community

[CarlSprake]

We've been having issues lately where the TV image becomes pixellated and very distorted. This sometimes occurs at the same time our Internet drops out. The problem is intermittent so I don't think there is an issue with our cabling.

whats the best way to check for issues with the service?

[japitts]

The automated faults line is the best place to check for any existing issues in your area that could be causing picture breakup and/or pixellation: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Zak_M]

Good afternoon @CarlSprake 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with pixilation/intermittent WiFi.

How are things looking since your post? 

Kind regards,

Zak_M