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Lorh66
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Internet & TV Provision Needed!

Been trying to get Internet & TV package through Virgin but after nearly 3 weeks still no service or order placed as Virgin unable to locate my address on new build development. Sky, The Post Office & Utilities all have our address so clearly an address matcher issue on your system. Can only get Service through Virgin as no other providers allowed, Virgin have the monopoly. Why can't you put address in manually? I can see the cable, the service is there, it just needs switching on!

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Re: Internet & TV Provision Needed!

Hi Lorh66, thanks for getting in touch - sorry for the delayed response her.e

 

I'm also sorry to hear you've encountered this problem. I'll be happy to take a look and see if there's anything we can do to help.

 

I'll send a PM shortly to confirm some details & we'll take it from there.

 

Tom

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