Been trying to get Internet & TV package through Virgin but after nearly 3 weeks still no service or order placed as Virgin unable to locate my address on new build development. Sky, The Post Office & Utilities all have our address so clearly an address matcher issue on your system. Can only get Service through Virgin as no other providers allowed, Virgin have the monopoly. Why can't you put address in manually? I can see the cable, the service is there, it just needs switching on!