Intermittent TV reception

[1031041]

For at least the past week our TV reception has been very intermittent, making watching the TV impossible. The app says that there is an issue in our area. However, the date to fix the problem just keeps moving further away. You can apparently ask for compensation for lack of broadband/phone services but not for a loss of TV services. This is totally unacceptable. When is this going to be fixed? Please log this complaint and get back to us with details when this issue will be resolved. 

[japitts]

Can you explain what you mean by "TV reception has been intermittent"? Are you getting picture breakup on live TV, or pixellation? That's normally a signal issue if so. Or are the symptoms something else? In which case... can you explain?

What are the specifics of the issue you're seeing on the app/status page - does the description of the issue match the problem you're seeing? Normally the most reliable method for checking local area faults is the automated status line 0800 5610061.

The primary means of reporting faults is via 150 from your VM phone, or 0345 4541111 from any other phone. VM staff often respond on these boards, but it may take a couple of days. If, as I suspect, you have a single user fault that VM are not aware of, then it won't get investigated and rectified until it's reported to VM and they are given a chance to resolve it.

[Zach_R]

Hi @1031041,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear of your recent TV service issues. Are these ongoing today? If so, what's the current estimated fix date/time that's being reported to you via our Service Status Checker tool?

Thanks,